Techmatic Inc

**CRM Business Analyst (Microsoft Dynamics is Must)- Contract to hire, Pittsburgh. USC/GC** Only

CRM BA – Contract to hire
Please send resumes to
Max pay can do 52/hr on 1099 or c2c. Contract to Hire after 6 months
Job Description:
Work with the Service Operations team to develop an application roadmap that is aligned with business strategy and product roadmaps
Work with business process owners to understand the business need and develop technical solutions that integrate existing and future functionality
Gather, analyze, and define stakeholder requirements for internal business systems and lead the creation of requirements documentation, test plan and training documentation creation
Lead offshore Field Service team for execution of both operations and project work including: providing a technical escalation point, best practice guidance and in developing innovative solutions to complex problems.
Decompose high-level business and user requirements into functional requirements specified in an appropriate level of detail for development teams
Negotiate, facilitate, and communicate expectations between the business stakeholders and the development community; manage to those expectations
Establish a QA competency for Field Service system changes including: System Testing, Regression Testing, Performance Testing, etc
Communicate with and train key stakeholders to ensure successful adoption of the defined solution
5+ years of Systems Analysis experience (MS Dynamics Field Service) required.
A Bachelor`s Degree in Information Technology or related field
Experience working with Microsoft’s CRM Module
Experience as a team lead or architect
Strong experience with Global Deployments and Rollouts

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